Payment Issues

Having trouble with your payment? Whether it’s a failed transaction, incorrect charge, or missing receipt, here’s how you can resolve it. 

Common payment issues

• Payment failed or not going through
• Charged but ride not completed
• Incorrect fare or double charge
• Unable to add or use a payment method
• Missing receipt or payment confirmation

What you can do

1. Check your payment method

• Ensure your card or wallet has sufficient balance
• Verify that your card details are correct and up to date
• Try using a different payment method if available

2. Check your connection

• Make sure you have a stable internet connection
• Retry the payment if it failed due to a connection issue 

3. Review your trip and receipt

• Go to Your Trips / Ride History
• Select the trip to view the fare breakdown and receipt 

4. Wait for automatic reversals

• If you were charged for a failed or canceled ride, the amount is usually reversed automatically within a few business days (depending on your bank or provider)

How to report a payment issue

1. Open the app and go to Help / Support
2. Select the relevant trip
3. Tap “Payment Issue”
4. Provide details such as:
   • Description of the issue
   • Screenshot of the charge (if available)

Important reminders

• You will always see the fare before confirming your ride
• Avoid paying outside the app unless the feature is officially supported
• Never share your payment details or OTP with anyone 

Need further help?

If your issue isn’t resolved, contact Support for assistance. Our team will review and help correct any billing concerns.

We’re committed to making your payments smooth, secure, and transparent.