Payment Issues

Created by Okito Support, Modified on Tue, 10 Sep, 2024 at 5:21 PM by Okito Support

Issue:

  • Payment fails, or you’re unable to add a new payment method.

Solutions:

  • Check Card Details: Double-check your payment method to ensure the card details (number, expiry date, etc.) are correct.

  • Ensure Sufficient Funds: Make sure you have enough funds in your account or credit limit on your card.

  • Try Another Payment Method: If your default payment method isn’t working, try using a different credit card or payment option.

  • Contact Your Bank: If you continue to experience issues, contact your bank to ensure there are no blocks or restrictions on your card.

  • Clear Cache/Data (Android): Go to the app settings and clear the cache or data to resolve any stored payment-related errors.

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