Managing Your Payment Information

1. Setting Up Your Payment Method

Choosing a Payment Method:

• Bank Transfer: Most ride-hailing platforms in the Philippines prefer direct bank transfers as the primary payment method. Ensure you have an active bank account under your name.

• E-Wallets: Some platforms may offer options to receive payments via popular e-wallets like GCash or PayMaya.

Providing Bank Details:

• Bank Account Name: The account name should match the name registered on your ride-hailing profile.

• Bank Name: Enter the full name of your bank (e.g., BDO, BPI, Metrobank).

• Account Number: Input your bank account number correctly. Double-check for any errors.

• Bank Branch: Some platforms may require you to specify the branch where your account is held.

2. Updating Your Payment Information

Accessing the Payment Settings:

• Open the Driver App: Launch the ride-hailing app on your smartphone.

• Go to Account Settings: Navigate to the Account or Profile section within the app.

• Select Payment Information: Find and select the option for Payment Information or Bank Details.

Editing Payment Details:

• Modify Bank Details: If you need to change your bank account information, select the relevant fields and update the details.

• Save Changes: After updating your information, ensure you save the changes. The app may prompt you to re-enter your password or provide additional verification.

Switching Payment Methods:

• Change Payment Method: If switching from one payment method to another (e.g., from bank transfer to e-wallet), select the preferred option and provide the necessary details.

• Confirm the Change: Follow any prompts to confirm the switch and ensure that the new payment method is active.

3. Verifying Your Payment Information

Verification Process:

• Documentation: Some platforms may require you to submit additional documents, like a bank statement or a screenshot of your e-wallet account, to verify your payment method.

• Confirmation: The platform may send a small test payment to your account to ensure that the details are correct. Check your bank or e-wallet account to confirm the test payment.

4. Monitoring Your Payments

Checking Payment History:

• Access Payment History: In the app, navigate to the Earnings or Payments section to view your payment history.

• Track Payments: You can view details of each payment, including the date, amount, and payment method.

Resolving Payment Issues:

• Delayed Payments: If you notice a delay in receiving payments, check your payment method details for accuracy or contact support.

• Discrepancies: If there are discrepancies in your earnings, you can raise a support ticket or contact the help center for resolution.

5. Managing Payout Frequency

Payout Options:

• Weekly Payouts: Most ride-hailing platforms in the Philippines offer weekly payouts, where your earnings are deposited into your account on a specified day.

• Instant Payouts: Some platforms may offer instant or daily payout options for a small fee, allowing you to access your earnings faster.

Setting Payout Frequency:

• Select Payout Frequency: In the Payment Information section, you can choose how frequently you want to receive your earnings.

• Confirm the Setting: Once you select your preferred payout frequency, confirm the setting in the app.

6. Security Tips

Keeping Your Information Safe:

• Avoid Sharing Account Details: Never share your bank or payment account details with others.

• Enable Two-Factor Authentication: If available, enable two-factor authentication (2FA) in the app to add an extra layer of security.

• Regularly Update Your App: Keep your driver app updated to the latest version to ensure you have the latest security features.