Handling Payment Issues

1. Delayed or Missing Payouts:

• Verify the Payout Schedule: Check the platform’s payout schedule to ensure you’re expecting payment on the correct date (typically weekly).

• Check Your Payment Method: Ensure that your bank account or e-wallet details are correct in the app. If any information is outdated, update it immediately to avoid further delays.

• Contact Support: If your payout is delayed beyond the usual processing time (1-2 business days after the payout date), reach out to the platform’s customer support team for clarification.

2. Incorrect Trip Earnings:

• Review Trip Details: Look into the trip history section of your app to ensure that the fare calculation (including base fare, distance, time, tolls, and surge pricing) is accurate.

• Dispute the Fare: If you notice discrepancies (e.g., missing tolls or incorrect fare calculations), most ride-hailing apps allow you to submit a dispute through the driver app or support section. Include trip details and any relevant information when filing a claim.

3. Incentive or Bonus Issues:

• Track Your Progress: Check if you have met all the conditions for earning a bonus (e.g., a minimum number of trips during peak hours). These conditions are usually visible on your driver dashboard.

• Wait for Processing Time: Bonuses and incentives may take time to reflect in your account, typically within 24-48 hours after completion. If they are still missing, contact customer support to resolve the issue.

4. Cashless Payment Issues:

• Verify Payment Status: If a rider paid through the app (credit card or e-wallet) but the payment isn’t showing in your earnings, check if the ride has been marked as completed.

• Report Non-Payment: If the rider used a cashless payment method, but the app shows a failed transaction, contact support to resolve the payment issue and ensure it is added to your balance.

5. Technical Issues with the App:

• Update the App: Ensure you are using the latest version of the app to avoid any technical glitches related to earnings or payment processing.

• Reinstall if Necessary: Sometimes, app issues can be resolved by reinstalling or restarting the app, ensuring it functions properly.

6. Support Contact:

• If you face persistent issues, most ride-hailing platforms have 24/7 driver support, either through the in-app chat, email, or a hotline, where you can report your problem and get assistance.