How to Complete the Driver Onboarding Process

1. Initial Application

• Sign Up: Start by visiting the ride-hailing app’s website or downloading the app and filling out the online application form. You’ll need to provide basic information such as your name, contact details, and type of vehicle.

• Submit Required Documents: Upload digital copies of the necessary documents, including:

  • Professional Driver’s License

  • Vehicle Certificate of Registration (CR) and Official Receipt (OR)

  • Proof of vehicle insurance (comprehensive)

  • NBI clearance

  • Police clearance (if required)

  • Proof of vehicle ownership or notarized authorization from the owner if the vehicle is not registered in your name

  • Drug test and medical certificate (if required by the ride-hailing company)

2. Vehicle Inspection and Verification

• Schedule Inspection: After submitting your documents, you must bring your vehicle for an inspection. This can be done at an authorized inspection center or a location designated by the ride-hailing company.

• Pass the Inspection: During the inspection, your vehicle will be checked for roadworthiness, safety features, and overall condition. Ensure your vehicle is clean and in good working condition.

3. Driver Training and Orientation

• Attend Training: You may be required to attend a driver training session or orientation conducted by the ride-hailing company. This training typically covers:

  • How to use the app (accepting rides, navigating to pick-up and drop-off points, handling payments, etc.)

  • Customer service best practices

  • Safety guidelines and emergency procedures

  • Local regulations and company policies

• Complete Online Modules: Some companies may offer or require the completion of online training modules that cover the above topics in detail.

4. Background Check

• Verification Process: The ride-hailing company will conduct a background check to ensure you meet their safety standards. This typically includes:

  • Criminal background check (NBI and police clearance)

  • Driving record check

  • Verification of documents submitted

• Approval Notification: Once you pass the background check, you’ll receive a notification that your application has been approved.

5. Activation of Account

• Account Activation: After approval, your driver account will be activated. This means you can now log in to the app and start accepting ride requests.

• Set Up Payment Method: Link your bank account or e-wallet (e.g., GCash, PayMaya) to receive payments from the rides you complete.

6. Acquiring LTFRB Accreditation (TNVS)

• Apply for TNVS Accreditation: To legally operate as a ride-hailing driver in the Philippines, you must obtain accreditation from the Land Transportation Franchising and Regulatory Board (LTFRB). This involves:

  • Submitting a TNVS application for your vehicle

  • Obtaining a Certificate of Public Convenience (CPC) or Provisional Authority (PA)

  • Displaying the LTFRB-issued TNVS sticker on your vehicle

• LTFRB Processing: The ride-hailing company may assist you with this process or direct you to a third-party service provider that specializes in TNVS applications.

7. Start Driving

• Accepting Rides: Once your account is active and you have your LTFRB accreditation, you can start accepting ride requests. Use the app to navigate to pick-up points, communicate with passengers, and complete trips.

• Monitor Performance: Pay attention to customer ratings and feedback, as maintaining a high rating is crucial for continued operation on the platform.

• Follow Company Guidelines: Ensure that you adhere to the company’s policies and local regulations to avoid any issues that could lead to deactivation.

8. Ongoing Support and Updates

• Stay Informed: Regularly check for updates from the ride-hailing company, such as new features, policy changes, or important announcements.

• Customer Support: If you encounter any issues while driving, use the app’s support feature to contact the company’s helpdesk for assistance.

9. Continuous Compliance

• Regular Inspections: Be prepared for periodic vehicle inspections and ensure your documents are always up to date.

• Compliance with Regulations: Continuously comply with LTFRB and ride-hailing app regulations to avoid penalties or suspension.

Tips for a Smooth Onboarding Process

• Prepare Documents in Advance: Having all your documents ready before you begin the application process can speed things up.

• Keep Vehicle in Top Condition: Regular maintenance of your vehicle will help you pass inspections without issues.

• Attend All Required Sessions: Ensure you attend all mandatory training and orientation sessions to understand the platform and expectations fully.