Unable to Request a Ride

If you’re having trouble booking a ride, don’t worry—this is usually caused by a few common issues. Follow the steps below to resolve it. 

Common reasons you can’t request a ride

• No drivers available in your area
• Poor internet connection
• Incorrect pickup or drop-off location
• App or account-related issues

What you can do

1. Check your location

• Make sure your pickup point is accurate
• Move your pin to a nearby road or accessible area
• Avoid restricted zones (e.g., private roads or no-pickup areas)

2. Check your internet connection

• Ensure you have a stable connection
• Switch between Wi-Fi and mobile data

3. Try booking again

• Tap “Book Again” or refresh the app
• Wait a few minutes if demand is high

4. Restart or update the app

• Close and reopen the app
• Check if you’re using the latest version
• Restart your device if needed

 5. Check your account status

• Make sure your account is active and verified
• Resolve any outstanding issues (e.g., unpaid balances, flagged activity)

Tips to increase your chances of getting a ride

• Book from a busy or main road
• Avoid peak hours if possible
• Try different ride options (if available) 

Still can’t book a ride?

If the issue continues:

• Contact Support through the app
• Provide details such as:
  • Screenshot of the error (if any)
  • Your location
  • Time of attempted booking

Important reminders

• Availability may vary depending on demand and location
• Always ensure your app and device are updated
• Booking issues are often temporary and can be resolved quickly

We’re here to help you get moving as soon as possible.