If you’re unable to book a ride, it’s usually due to temporary conditions or settings that can be quickly fixed. Here are the most common reasons and what you can do:
No drivers available
There may be no drivers nearby or too many people requesting rides at the same time.
What you can do:
- Wait a few minutes and try again
- Move to a busier or more accessible area
- Try a different ride option if available
Incorrect pickup location
Your pickup pin might be in a restricted or hard-to-reach area.
What you can do:
- Adjust your pin to a nearby main road
- Add a pickup note or landmark
- Make sure GPS/location is accurate
Poor internet connection
A weak or unstable connection can prevent booking.
What you can do:
- Switch between Wi-Fi and mobile data
- Move to an area with better signal
App or device issues
The app may not function properly if it’s outdated or experiencing glitches.
What you can do:
- Restart the app or your device
- Update to the latest app version
- Reinstall the app if needed
Account-related issues
Your account may have restrictions or incomplete setup.
What you can do:
- Ensure your account is verified and active
- Check for any unpaid balances or flagged activity
- Contact support if you’re unsure
High demand or peak hours
During busy times, booking may take longer or be temporarily unavailable.
What you can do:
- Try again after a few minutes
- Book earlier or later if possible
Important reminders
- Booking availability depends on real-time driver supply and demand
- You won’t be charged unless a ride is successfully booked
- Most issues are temporary and can be resolved quickly
If you’re still unable to request a ride after trying these steps, please contact Support for assistance.
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