What to do if your driver cancels

• Rebook the Ride

1. Request a New Driver:

   • Open the ride-hailing app again and rebook your ride. Often, when a driver cancels, the app will automatically assign you a new driver.

2. Check Availability:

   • If drivers are available, you should be able to get a new ride quickly. The app will provide an estimated arrival time for the next driver.

• Check for Cancellation Fee (If Applicable)

1. Verify if You Were Charged:

   • Some ride-hailing apps may charge a small cancellation fee if your driver cancels after a certain point (e.g., they were close to your pickup location).

2. Dispute the Fee:

   • If you feel the cancellation fee is unfair (e.g., the driver canceled for no valid reason), you can report the issue and request a refund. Follow these steps:

     • Go to the Help or Support section of the app.

     • Select the relevant trip and choose the option to dispute the charge or request a refund.

     • Provide details of why you believe the fee should be refunded (e.g., driver canceled unexpectedly).

• Report the Cancellation (Optional)

1. Give Feedback on the Driver’s Cancellation:

   • Provide feedback about your experience when a driver cancels. Use this option if the cancellation caused inconvenience or seemed unprofessional.

2. Select the Reason:

   • You may see options such as "Driver canceled without reason," "Driver was too far away," or "Driver didn’t show up." Select the most relevant reason for reporting the cancellation.

• Avoid Future Cancellations

1. Check Driver’s Rating Before Booking:

   • Some apps show the driver’s rating before the ride is confirmed. Choosing higher-rated drivers may reduce the chance of cancellation.

2. Be Ready for Pickup:

   • Drivers are more likely to cancel if they have to wait for a long time at your pickup point. Ensure you’re ready when requesting the ride and standing in a visible location.

Common Reasons for Driver Cancellations:

1. Long Distance to Pickup: If the driver has to travel a long distance to pick you up, they may cancel the trip.

2. Traffic or Road Issues: Roadblocks, heavy traffic, or bad weather can cause drivers to cancel.

3. Destination Concerns: Drivers sometimes cancel if their destination is too far or in a location they’re not comfortable with.

4. Driver’s Personal Reasons: Drivers may cancel due to personal emergencies or other commitments.