Driver cancellations can happen occasionally due to traffic, emergencies, or other constraints. If this happens, don’t worry—you still have options to get your ride.
What happens after a cancellation
- You’ll receive a notification that your driver has canceled
- The app may automatically look for another driver nearby
- Your pickup and destination details will remain saved
What you can do next
1. Wait for a new driver (if auto-matching is enabled)
- Stay on the booking screen while the app searches for another driver
- You’ll be notified once a new driver accepts your request
2. Book again manually
- If no driver is assigned, simply tap “Book Again”
- Review your pickup and drop-off details before confirming
3. Check your location and settings
- Make sure your pickup pin is accurate
- Move to a more accessible or less congested area if possible
Tips to avoid cancellations
- Choose a clear and safe pickup point
- Be ready at the pickup location once a driver is assigned
- Respond promptly if the driver calls or messages you
Important reminders
- You are not charged if the driver cancels
- Frequent cancellations in high-demand areas may affect wait times
- If you notice repeated cancellations, you can report it through Help / Support
We’re continuously working to minimize cancellations and improve your booking experience.
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