What to do if you lose something in the vehicle

Created by Okito Support, Modified on Tue, 10 Sep, 2024 at 5:04 PM by Okito Support

Contact the Driver

Call the Driver (If Available):

Call your driver directly to inquire about the lost item.

Describe the Lost Item:

When speaking to the driver, politely explain what item you lost and provide any relevant details, such as where you were sitting and when you realized the item was missing.

Arrange a Pickup:

If the driver has found your item, you can arrange a convenient time and location to retrieve it. Some ride-hailing services offer to have the driver deliver the item to you for a small fee.

Contact Customer Support (If You Can’t Reach the Driver)

Submit a Lost Item Request:

If you cannot contact the driver directly or if they don’t respond, use the app’s customer support feature to report your lost item. Provide as much detail as possible, including a description of the item and the trip details.

Wait for a Response:

The ride-hailing service will typically contact the driver on your behalf and work to help you retrieve the item. This may take some time, so be patient.

Follow Up

Track the Status of Your Request:

If you’ve reported the lost item through customer support, keep an eye on any updates via the app or email.

Check Your Ride History for Updates:

You might receive a notification or update within the app once the item is found or the driver has responded.