Report an Accident

If you’re involved in an accident during a ride, your safety comes first. Follow these steps to get help and report the incident properly:

Step 1: Ensure your safety

• Check yourself and others for injuries
• Move to a safe location if possible
• Call local emergency services if immediate medical help is needed

Step 2: Inform the driver (if applicable)

• If you’re a passenger, confirm that the driver is aware of the situation
• Stay calm and avoid confrontation

Step 3: Report through the app

• Open the app and go to Help / Support
• Select your recent trip
• Tap “Report an Accident”
• Provide the required details:
  • Date and time of the incident
  • Location of the accident
  • Description of what happened
  • Photos (if safe to take)

Step 4: Gather information (if safe)

• Take photos of the scene, vehicles, and any visible damage
• Note the vehicle plate number and driver’s name
• Collect contact details of witnesses, if available

Step 5: Wait for support assistance

• Our support team will review your report and contact you if needed
• We may assist with next steps such as insurance coordination or further investigation

Important reminders

• Do not leave the scene immediately unless necessary for safety
• Avoid admitting fault—stick to factual information
• Only share details through official app channels for your protection

Need urgent help?

If the situation is critical, always contact local emergency services first before reporting in the app.