How to recover a lost item?

If you left something behind during your ride, act quickly to increase your chances of getting it back. 

Step 1: Check your recent trip

• Open the app and go to Your Trips / Ride History
• Select the trip where you may have lost your item

Step 2: Contact your driver

• Use the Call or Chat option linked to your trip
• Clearly describe the lost item (color, size, details)
• Ask if the item has been found

Step 3: Report the lost item

If you can’t reach the driver or need further help:

1. Go to Help / Support
2. Select the relevant trip
3. Tap “Report Lost Item”
4. Provide details:
   • Description of the item
   • Date and time of the ride
   • Pickup and drop-off locations

Step 4: Arrange item return

• If the item is found, coordinate with the driver for return
• This may involve:
  • Meet-up at a convenient location
  • Delivery (additional fee may apply)

Tips to improve recovery chances

• Report the item as soon as possible
• Provide clear and detailed descriptions
• Keep your phone available for updates

Important reminders

• Recovery is not guaranteed, but we will assist you
• Okito does not take custody of lost items but helps connect you with the driver
• Always double-check your belongings before leaving the vehicle

Need more help?

If you still need assistance, contact Support and we’ll help facilitate the process.

We understand how important your belongings are and will do our best to help you recover them.