How to recover a lost item?

1. Check the App for Lost Item Support

Find the 'Lost Item' Section:

• Open the App: Start by opening your Okito app.

• Navigate to Help/Support: Go to the app’s menu and select the Help or Support section.

• Look for 'Lost Item': Many ride-hailing apps have a specific section dedicated to reporting and recovering lost items.

2. Contact Your Driver

Call or Message the Driver:

• Contact Your Driver: Most apps allow you to contact your driver directly through the app after your ride is completed. This is usually the fastest way to recover your lost item.

• Provide Details: Describe the item and where you think it may have been left (e.g., on the back seat or floor). Be as specific as possible.

• Be Polite and Cooperative: Approach the conversation politely to encourage the driver to help you recover the item.

3. File a Lost Item Report in the App

If You Can’t Reach the Driver:

• Report the Lost Item: If you can’t contact the driver, you can file a report through the app.

• Enter Ride Details: When filing a report, you’ll be asked to provide details such as the date, time of the ride, and a description of the lost item.

• Wait for a Response: The app’s support team will get in touch with the driver to try to recover the item and contact you with any updates.

4. Check for Fees for Returning the Item

Driver Return Fees:

• Compensation for Driver’s Time: Some ride-hailing services allow drivers to charge a fee for returning lost items to cover their time and gas.

• Prepare to Pay: Be ready to pay a small fee, which may be deducted from your account through the app or given directly to the driver when they return your item.

5. Set Up a Meeting Place for Item Return

Arrange a Convenient Location:

• Agree on a Location: Once you’ve made contact with the driver, arrange a mutually convenient location for them to return the item.

• Coordinate the Timing: Make sure the timing and location are safe and easy for both parties. Some drivers may offer to return the item immediately, while others may need more time.

6. What If the Item Cannot Be Recovered?

If the Item Is Not Found:

• No Guarantee of Recovery: Unfortunately, there’s no guarantee that a lost item will be recovered, especially if it's been picked up by someone else or misplaced beyond recovery.

• Report High-Value Items: If you lose something valuable, like a phone, wallet, or personal documents, and it cannot be recovered, consider reporting the loss to local authorities.

7. Prevent Future Losses

Before Ending the Ride:

• Check the Car: Make it a habit to quickly check the back seat, floor, and seat pockets before leaving the vehicle.

• Keep Items Together: Keep your important belongings (like your phone, wallet, or bag) in one place so you don’t forget them.