How to use the In-App Help feature

Created by Okito Support, Modified on Tue, 7 Apr at 11:12 PM by Okito Support

The In-App Help feature is the quickest way to get assistance for any issue related to your rides, payments, or account.

Accessing Help in the app

Open the app
Tap “Help” or “Support” from the main menu or home screen
Browse or search for your concern

Getting help for a specific trip

For faster support, you can report issues linked to a ride:

Go to Your Trips / Ride History
Select the relevant trip
Tap “Help” or “Report an Issue”
Choose the issue type and submit details

This helps the support team quickly identify and resolve your concern.

Submitting a request

When reporting an issue:

Select the correct category (e.g., payment, driver issue, lost item)
Provide a clear description of the problem
Attach screenshots or photos if available

Tracking your request

After submission, you can track the status of your request in the app
You may receive updates or replies from support directly in the Help section

Tips for better support

Be specific and accurate when describing your issue
Use the trip-specific help option whenever possible
Check the Help Center first—your answer might already be there

For urgent concerns

If you are facing a safety issue, use the emergency or safety feature in the app or contact local authorities immediately.

The In-App Help feature is designed to give you fast, convenient, and reliable support anytime you need it.