Submitting a support ticket for a specific issue

If you need help with a particular concern, submitting a support ticket ensures your issue is properly tracked and resolved. 

How to submit a support ticket

1. Open the app
2. Go to Help / Support
3. Choose the relevant category (e.g., Payment, Ride Issue, Account)
4. Select a specific trip (if applicable)
5. Tap “Submit a Request” or “Report an Issue”

What information to include

To help resolve your issue faster, provide:

• Clear description of the problem
• Date and time of the incident
• Trip details (pickup and drop-off, if related to a ride)
• Screenshots or photos (if available)

Why select a specific trip?

• Links your concern directly to the ride
• Helps support agents investigate faster and more accurately
• Reduces back-and-forth communication

After submitting your ticket

• You’ll receive a confirmation in the app
• Your request will be reviewed by the support team
• You may receive updates or follow-up questions

Response time

• Most tickets are handled within a short timeframe
• Complex issues may take longer depending on the investigation

Tips for faster resolution

• Choose the correct issue category
• Be specific and avoid vague descriptions
• Check your app regularly for updates or replies

For urgent concerns

If your issue involves immediate safety risks, use the app’s emergency feature or contact local authorities first.

Submitting a detailed support ticket helps us resolve your concern quickly and efficiently.