How to reach customer support

1. Use the In-App Support Feature

Access the Help or Support Section:

• Open the App: Start by opening your Okito app.

• Navigate to 'Help' or 'Support': Usually found in the main menu or profile section, look for an option labeled Help, Support, Customer Service, or similar.

Browse Common Issues:

• Select a Topic: The app might list common issues (e.g., billing problems, lost items, ride issues). Select the one that best matches your concern.

• Follow the Steps: You may be guided through some troubleshooting steps or given options to resolve the issue within the app.

Request Further Assistance:

• Contact Support Directly: If the issue isn’t resolved, look for an option like Contact Us, Submit a Request, or Talk to Support to get in touch with a representative.

• Choose a Contact Method: Depending on the service, you might be able to chat live, send an email, or request a callback.

2. Reach Out via Email

Locate the Support Email:

• Find the Email Address: Check the app’s Help section, or visit the company’s official website to find a customer support email address.

• Describe Your Issue: When emailing, include your ride details (date, time, driver name, ride ID), a clear description of the problem, and any relevant screenshots.

Expected Response Time:

• Wait for a Response: Email responses might take a little longer, usually within 24-48 hours.

3. Use Social Media

Contact via Social Media:

• Find the Official Pages: Look for the ride-hailing service’s official profiles on platforms like Twitter, Facebook, or Instagram.

• Send a Direct Message: Many companies monitor their social media accounts and respond to customer inquiries or issues via direct messages.

• Mention Them in a Post: If you don’t get a response via direct message, you can mention the company in a public post, though be mindful of sharing personal details publicly.

4. Call Customer Support

Locate a Phone Number:

• Find the Number: Some ride-hailing services offer a phone support option. This number can usually be found in the Help or Contact Us section of the app or on the company’s website.

• Follow the Prompts: When you call, you might need to navigate through an automated menu to reach the right department.

Availability:

• 24/7 Support: Many services offer 24/7 phone support, but availability may vary depending on the region.

5. Visit the Company’s Website

Use the Web Support Portal:

• Go to the Website: Visit the official website of the ride-hailing service.

• Access the Support Page: Look for a section like Help Center, Support, or Contact Us.

• Submit a Request: You might be able to fill out a support form or start a live chat with a representative.