Overview of the Driver App Interface

1. Home Screen

Online/Offline Toggle:

• Purpose: The main control for setting your availability to accept ride requests.

• How to Use: Tap the toggle to switch between Online (available for rides) and Offline (not available for rides).

Ride Request Notifications:

• Purpose: Displays incoming ride requests.

• How to Use: You’ll receive a notification with the pick-up location, passenger details, and estimated fare. You can choose to accept or decline the request.

2. Navigation and Maps

Map View:

• Purpose: The central map shows your current location, nearby passengers, and traffic conditions.

• How to Use: Use pinch-to-zoom to adjust the map view. The map also updates in real-time to help you navigate to pick-up and drop-off locations.

In-App Navigation:

• Purpose: Integrated navigation tools guide you to the passenger’s pick-up and drop-off points.

• How to Use: Once you accept a ride, the app provides turn-by-turn directions. You can also switch between map views (e.g., 2D, 3D, satellite).

3. Ride Management

Current Ride Details:

• Purpose: Shows information about the current ride, including the passenger’s name, pick-up, and drop-off locations.

• How to Use: You can view and manage ride details, such as contacting the passenger, viewing special instructions, or canceling the ride if necessary.

Earnings Display:

• Purpose: Displays your estimated earnings for the current ride.

• How to Use: After completing a ride, the final fare, including any tips or bonuses, will be shown. You can review this in the earnings section.

4. Earnings and Payments

Earnings Summary:

• Purpose: Provides a breakdown of your daily, weekly, and monthly earnings.

• How to Use: Access this from the main menu to track your progress toward your financial goals. You can see detailed reports on individual rides and total earnings.

Payout Settings:

• Purpose: Manage your payment method and payout frequency.

• How to Use: Update your bank or e-wallet details, and choose how often you want to receive your earnings.

5. Ratings and Feedback

Rating Overview:

• Purpose: Displays your current rating and recent feedback from passengers.

• How to Use: Regularly check this section to see how passengers are rating you and read any comments they leave.

Feedback Management:

• Purpose: View positive and constructive feedback to help you improve your service.

• How to Use: Use feedback to identify areas where you can enhance the passenger experience, such as driving style, communication, or vehicle cleanliness.

6. Account and Profile Settings

Profile Management:

• Purpose: Update your personal information, such as your name, profile picture, and vehicle details.

• How to Use: Keep your profile up-to-date to ensure passengers have the correct information about you and your vehicle.

Document Upload:

• Purpose: Allows you to upload required documents, such as your driver’s license, vehicle registration, and insurance.

• How to Use: Ensure all documents are current and valid to avoid interruptions in your driving privileges.

Language Settings:

• Purpose: Customize the app’s language to your preference.

• How to Use: Select your preferred language from the settings menu to make the app easier to navigate.

7. Support and Help

Help Center:

• Purpose: Access support articles, FAQs, and troubleshooting guides.

• How to Use: Browse or search for help topics related to the app, driving, payments, and more.

Contact Support:

• Purpose: Reach out to customer support for assistance with issues like payment discrepancies, app malfunctions, or passenger complaints.

• How to Use: Use the in-app chat, email, or phone support options provided in this section.

8. Notifications and Alerts

Ride and Earnings Alerts:

• Purpose: Notifications for ride requests, earnings updates, and important platform messages.

• How to Use: Keep an eye on notifications to stay informed about ride opportunities, promotions, and any required actions.

App Updates:

• Purpose: Alerts you to new features, bug fixes, or mandatory app updates.

• How to Use: Regularly update the app to ensure you have the latest features and security enhancements.

9. Promotions and Incentives

Current Promotions:

• Purpose: Displays active promotions, bonuses, and incentives that can boost your earnings.

• How to Use: Check this section regularly to take advantage of time-limited offers and maximize your income.

Progress Tracking:

• Purpose: Track your progress toward earning bonuses, such as completing a certain number of rides in a set period.

• How to Use: Use this to plan your driving schedule around available promotions to achieve the best results.

10. Legal and Policies

Terms and Conditions:

• Purpose: Review the platform’s terms of service, privacy policy, and other legal documents.

• How to Use: Familiarize yourself with these policies to ensure compliance with the platform’s rules and regulations.

Incident Reporting:

• Purpose: Report any accidents, safety concerns, or incidents that occur while driving.

• How to Use: Use the in-app incident report form to provide details and initiate the support process.