What should I do if my ride is late?

1. Check the App for Updates

Real-Time Tracking:

• Review the Driver’s Location: Open the app to check the driver’s current location on the map. The app will show you the driver’s estimated time of arrival (ETA), which might have changed due to traffic or other delays.

• Update on Delays: The app might provide an updated ETA if the driver is running late, so keep an eye on any changes.

2. Contact Your Driver

Communicate Through the App:

• Send a Message or Call: Use the in-app messaging or calling feature to ask your driver for an update on their location and estimated arrival time.

• Clarify Pickup Location: If there’s any confusion about the pickup spot, clarify your exact location to avoid further delays.

3. Wait for a Reasonable Time

Consider Traffic and Other Factors:

• Traffic Delays: Keep in mind that heavy traffic or road closures might cause unexpected delays. You might need to allow a little extra time for the driver to arrive.

• Busy Periods: If it’s during peak hours or bad weather, delays are more common, so waiting a bit longer may be necessary.

4. Cancel and Rebook if Necessary

When to Cancel:

• Excessive Delay: If the driver is taking too long and it’s significantly impacting your plans, you may decide to cancel the ride.

• Rebook a Ride: After canceling, request a new ride through the app. Some ride-hailing apps offer the option to cancel without a fee if the driver is significantly delayed.