What should I do if my ride is late?

If your driver is taking longer than expected, don’t worry—delays can happen due to traffic or other conditions. Here’s what you can do to stay on track. 

Check your driver’s location

• Open the app and view the live map
• Check your driver’s current location and ETA
• See if they are stuck in traffic or still en route

Contact your driver

• Use the in-app call or chat feature
• Politely confirm their arrival time or exact location
• Provide clearer directions or landmarks if needed 

Allow for possible delays

Delays may be caused by:

• Heavy traffic or road closures
• Weather conditions
• Difficulty locating the pickup point

Consider rebooking

If the delay is too long:

• You may cancel and book another ride
• Make sure to check if any cancellation fee applies

Improve your pickup experience

• Move to a more visible or accessible location
• Ensure your pickup pin is accurate
• Stay ready to avoid further delays

Still having issues?

If your driver is unresponsive or significantly delayed:

• Cancel the ride and report the issue through Help / Support
• Provide details so we can review and improve the experience

Important reminders

• ETAs are estimates and may change in real time
• Communication with your driver can help reduce delays
• You are in control—you can cancel and rebook anytime

We’re here to help you get to your destination as smoothly as possible.