How do I find my driver after booking?

1. Check the App for Driver Information

Step-by-Step Process:

1. Open the App:

• After confirming your ride, the app will display your driver’s details.

2. View Driver Information:

• You’ll typically see:

• Driver's Name: The name of the driver assigned to your ride.

• Vehicle Details: The car’s make, model, and color.

• License Plate Number: The vehicle’s license plate number for identification.

• Driver’s Photo: A picture of the driver for easy recognition.

3. Track Driver's Location:

• The app provides a map that shows your driver’s current location and estimated time of arrival (ETA).

• You can monitor their progress in real-time as they approach your pickup location.

2. Wait at the Specified Pickup Location

Pickup Instructions:

• Default Location: The app will guide you to a designated pickup spot based on your location. For instance, at airports or large venues, there are often specific zones for ride-hailing pickups.

• Meet Your Driver: Make sure you are at the exact pickup point specified by the app. In crowded areas, this helps both you and your driver find each other quickly.

3. Communicate with Your Driver

In-App Messaging or Calling:

• Message Your Driver: Most ride-hailing apps allow you to send messages to your driver. You can use this feature to give any special instructions 

• Call Your Driver: If needed, you can also call the driver directly through the app to clarify your location or ask for additional information.

4. Identify the Driver Upon Arrival

Match Vehicle and Driver Details:

• Check the License Plate: Before getting into the vehicle, confirm that the license plate number matches what’s shown in the app.

• Verify the Car Model and Color: Ensure that the car’s make, model, and color match the details provided in the app.

• Greet the Driver by Name: When the car arrives, greet the driver by name to make sure it’s the right person.

5. Troubleshooting: If You Can’t Find Your Driver

Potential Issues:

• Driver Delay: Sometimes your driver may take longer than the estimated time due to traffic or road conditions.

• Incorrect Pickup Location: If you’re not at the correct pickup spot, the driver may be waiting nearby.

Solutions:

• Double-Check Pickup Location: Recheck the app to ensure you are at the correct pickup spot.

• Contact the Driver: Use the in-app communication tools to find out where the driver is, especially if they seem close on the map but aren’t visible.

• Cancel and Rebook: If you’re unable to locate the driver or there’s a mix-up, you can cancel the ride and rebook.