How do I find my driver after booking?

Created by Okito Support, Modified on Tue, 7 Apr at 10:55 PM by Okito Support

Once your ride is confirmed, the app gives you everything you need to quickly locate your driver and connect with them. 


Track your driver in real-time

  • After booking, you’ll see your driver’s live location on the map
  • The app shows:
    • Driver’s current position
    • Estimated arrival time (ETA)
    • Route to your pickup point


Check driver and vehicle details

Before your driver arrives, review the information shown in the app:

  • Driver’s name and photo
  • Vehicle model, color, and plate number

This helps ensure you get into the correct vehicle.


Contact your driver

  • Use the in-app call or chat feature
  • Confirm your exact pickup point or give landmarks if needed


Be ready at your pickup point

  • Stay in the selected pickup location
  • Choose a visible and accessible area (e.g., main road, entrance, landmark)
  • Watch for your driver as they approach


Get arrival notifications

  • You’ll receive alerts when:
    • The driver is nearby
    • The driver has arrived


 Helpful tips

  • Ask the driver to confirm your name before getting in
  • Double-check the plate number for safety
  • If you can’t find your driver, contact them right away


Finding your driver is easy with real-time tracking and clear communication tools in the app.


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