How to Contact Driver Support

Created by Okito Support, Modified on Fri, 4 Oct, 2024 at 1:07 AM by Okito Support

1. In-App Support

Open the Driver App and navigate to the Help or Support section, usually found in the menu or settings.
Select the relevant issue category, such as payment issues, trip concerns, or safety.
You’ll find a list of frequently asked questions or the option to submit a support ticket. This method allows you to receive tailored help based on your specific concern.

2. Live Chat or Phone Support

For urgent issues, you can access live chat or call our support hotline directly from the app.
In the Help section, look for options that mention live support or call to connect with a customer service representative.

3. Email Support

For less urgent inquiries, you can send an email to our support team. Check the app’s contact support page for the appropriate email address.
Be sure to include relevant details about your issue to help us assist you effectively.

4. Driver Support Hubs

In some regions, we have physical support centers where drivers can get in-person assistance. These hubs can help with document verification, vehicle inspections, and other complex issues.
Use the app or our website to locate a Driver Support Hub near you.

5. Social Media

You can also reach out through our official social media channels, like Twitter or Facebook. Message us directly for quick responses to your inquiries.

6. Emergency Assistance

In case of emergencies or safety concerns, the app features an emergency button that connects you to emergency services or our support team immediately.