Reporting Technical Issues with the App

1. Use the In-App Support Feature

• Navigate to Help: Open the app and go to the Help or Support section, usually found in the menu.

• Select Your Issue: Look for categories related to technical issues or app performance. This will direct you to common problems and solutions.

• Submit a Support Ticket: If your issue isn’t resolved through FAQs, there should be an option to submit a support ticket. Be sure to include a detailed description of the issue, any error messages, and the steps you took before encountering the problem.

2. Live Chat Support

• If available, utilize the live chat option within the app for real-time assistance. This is especially useful for urgent technical issues that may impact your ability to drive.

3. Email Support

• For non-urgent technical issues, you can report problems via email. Check the app or website for the correct support email address. Include detailed information about the issue to help the support team assist you effectively.

4. Document the Issue

• Before reporting, take screenshots of any error messages or unusual behavior within the app. This documentation will help support staff understand and resolve the problem more quickly.

5. Follow Up

• After submitting your report, keep an eye on your email or the app for updates from the support team. They may need additional information to resolve your issue.

6. Check for App Updates

• Sometimes, technical issues arise from using an outdated version of the app. Ensure that you are using the latest version by checking for updates in the App Store or Google Play Store.

7. Community Forums

• Some ride-hailing platforms have online community forums where drivers can report issues and share solutions. This can be a useful resource for finding help from fellow drivers.