What to Do If Your Phone Number Already Exists

Step 1: Try Logging In

1. Return to the Login Screen:

• Instead of signing up, go back to the app’s login screen.

2. Enter Your Phone Number:

• Input the phone number that the app says is already associated with an account.

3. Request a Password Reset:

• If you don't remember creating an account or don't recall your password, tap on "Forgot Password" or "Need Help?"

• Follow the instructions to reset your password. You may receive a code via SMS or email to reset your password.

Step 2: Reset Your Password

1. Receive the Reset Code:

• Check your SMS or email for a reset code.

2. Enter the Code in the App:

• Input the code into the app to verify your identity.

3. Create a New Password:

• Set a new, strong password for your account.

4. Log In:

• Use your phone number and new password to log in to your account.

Step 3: Contact Customer Support

1. If You Still Can't Access the Account:

• If resetting your password doesn’t work or you still can't log in, it’s time to contact the ride-hailing service's customer support.

2. Explain the Situation:

• Provide details about the issue, including the phone number in question and any relevant information you remember.

3. Verify Your Identity:

• Be prepared to verify your identity by providing additional information such as your email address, previous ride details, or the last four digits of the payment method linked to the account.

4. Request Account Recovery:

• Ask the support team to help you recover your account or assist with creating a new one if the current one is not recoverable.

Step 4: Create a New Account with a Different Phone Number (If Necessary)

1. Use a Different Phone Number:

• If you can't recover the existing account and need to create a new one, consider using a different phone number.

2. Update Your Information:

• If you create a new account, make sure to update your profile with your correct personal and payment details.

Additional Tips

• Avoid Creating Multiple Accounts: Using multiple accounts can lead to issues with your service, so it’s better to resolve the existing account problem.

• Keep Your Account Information Secure: Once you regain access, make sure your account details are up to-date and secure, including using a strong password.

• Check for Account Activity: After logging in, review your account activity to ensure there are no unauthorized rides or charges.