Unable to Log In

Created by Okito Support, Modified on Tue, 10 Sep, 2024 at 5:26 PM by Okito Support

Issue:

  • You’re unable to log into your account.

Solutions:

  • Check Credentials: Ensure that you’re entering the correct email and password. If you’ve forgotten your password, use the “Forgot Password” option to reset it.

  • Verify Email or Phone Number: Some apps require verification codes sent to your email or phone. Ensure you’re using the correct contact information and that your email or phone is receiving messages.

  • Check for Account Suspension: If you’re unable to log in, your account may be temporarily disabled due to policy violations. Contact customer support for assistance.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article