Unable to Log In

If you’re having trouble accessing your account, don’t worry—most login issues can be resolved quickly by following these steps. 

Common reasons for login issues

• Incorrect mobile number, email, or password
• Forgot password
• OTP (verification code) not received
• Poor internet connection
• Account-related restrictions

What you can do

1. Check your login details

• Make sure your mobile number or email is entered correctly
• Double-check your password (watch for typos or extra spaces)

 2. Reset your password

• Tap “Forgot Password” on the login screen
• Enter your registered mobile number or email
• Follow the instructions to create a new password 

3. Check for OTP issues

• Ensure your phone has a strong signal
• Wait a few seconds and tap “Resend Code”
• Check if your number can receive SMS messages 

4. Check your connection

• Make sure you have a stable internet connection
• Switch between Wi-Fi and mobile data if needed

5. Restart or update the app

• Close and reopen the app
• Update to the latest version
• Restart your device 

Still can’t log in?

If the issue continues:

• Try logging in using a different method (mobile number or email)
• Contact Supportand provide:
  • Your registered mobile number or email
  • Description of the issue
  • Screenshot of any error message

Important reminders

• Never share your password or OTP with anyone
• Make sure your account is registered before logging in
• Keep your login details secure 

We’re here to help you get back into your account as quickly as possible.