GPS/Location Not Working Properly

If your location is inaccurate, not updating, or not detected in the app, it may affect booking and tracking. Try the steps below to fix the issue. 

Common signs of GPS issues

• Pickup pin is in the wrong location
• Map is not updating in real-time
• App cannot detect your current location
• Driver has trouble finding you

Quick fixes to try first

• Turn location services off and on again
• Move to an open area (avoid buildings, basements, or areas with weak signal)
• Restart the app or your device

Check your device settings

Enable location services

• Make sure Location/GPS is turned ON
• Set location accuracy to High Accuracy / Precise Location

Allow app permissions

• Go to your device settings and ensure the app has:
  • Location access (Allow all the time or while using the app)

Check your connection

• Ensure you have a stable internet connection
• Switch between Wi-Fi and mobile data if needed

Adjust your pickup pin manually

• Drag the map pin to your exact location before booking
• Add a pickup note (e.g., nearby landmark) to help your driver

Still having issues?

If the problem continues:

1. Update the app to the latest version
2. Reinstall the app
3. Contact Support and provide:
   • Your device model
   • App version
   • Description of the issue

Helpful reminders

• GPS accuracy may be affected by weather or surroundings
• Always double-check your pickup location before confirming a ride
• Keeping your device updated improves location performance 

Fixing your GPS ensures faster pickups and a smoother ride experience.