App Freezes or Lags

If the app feels slow, unresponsive, or freezes while you’re using it, try the steps below to improve performance. 

Common signs of lag or freezing

• App takes too long to load screens
• Buttons don’t respond (taps not registering)
• Map or driver location updates slowly
• App becomes unresponsive or crashes

Quick fixes to try first

• Close and reopen the app
• Restart your device
• Check your internet connection (switch between Wi-Fi and mobile data)

Improve app performance

Update the app

• Make sure you’re using the latest version
• Updates often fix bugs and improve speed

Clear cache (Android)

• Go to Settings > Apps > [App Name] > Storage > Clear Cache

Free up device storage

• Low storage can slow down apps
• Delete unused apps, photos, or files

Check device performance

• Close background apps running at the same time
• Make sure your device is not overheating
• Keep your device’s operating system updated

Check location and permissions

• Ensure Location Services are ON
• Enable required permissions for smooth app functionality

Still experiencing issues?

If the problem continues:

1. Uninstall and reinstall the app
2. Log in again
3. Contact Support and share:
   • Device model
   • App version
   • Description of the issue

Helpful reminders

• Older devices may experience slower performance
• A stable internet connection improves app responsiveness
• Keeping your app updated helps prevent issues

Following these steps should help restore smooth and responsive app performance.