App Not Loading or Crashing

Having trouble opening the app or experiencing crashes? Here are some quick steps you can try to get things running smoothly again. 

Quick fixes to try first

• Restart the app
  Close the app completely, then open it again
• Restart your device
  This can resolve temporary glitches
• Check your internet connection
  Switch between Wi-Fi and mobile data to see what works better

Check your app and device

Update the app

• Make sure you’re using the latest version from your app store
• Updates often fix bugs and improve performance

Clear app cache (Android)

• Go to Settings > Apps > [App Name] > Storage > Clear Cache

Free up storage space

• Ensure your device has enough available storage
• Low storage can cause apps to crash or freeze

Check permissions

• Make sure required permissions are enabled:
  • Location (for booking rides)
  • Phone (for calls)
  • Notifications (for updates)

Still not working?

If the issue continues:

1. Uninstall and reinstall the app
2. Try logging in again
3. Contact Support and provide:
   • Your device model
   • App version
   • Description of the issue
   • Screenshots (if possible)

Helpful reminders

• Keep your device’s operating system updated
• Avoid using outdated or unsupported devices
• Ensure you download the app only from official sources

Fixing these common issues should get you back to booking rides in no time.