If you experienced any issues during your ride, you can easily report it through the app. Your feedback helps us maintain a safe and reliable experience for everyone.
How to report a driver issue
- Open the app and go to Your Trips / Ride History
- Select the ride where the issue occurred
- Tap “Help” or “Report a Problem”
- Choose the type of issue and provide details
What you can report
- Unprofessional behavior or poor service
- Unsafe driving (e.g., speeding, reckless driving)
- Incorrect route taken
- Vehicle condition concerns
- Overcharging or fare disputes
- Requests to go outside the app (e.g., direct payment)
Provide supporting details
To help us investigate faster, include:
- A clear description of what happened
- Date and time of the trip
- Screenshots, photos, or receipts (if available)
What happens after you report
- Your report will be reviewed by our support team
- We may contact you for additional information
- Appropriate action will be taken, which may include driver warnings, suspension, or further investigation
Important reminders
- Reports are handled confidentially
- Always remain factual and provide accurate information
- For urgent safety concerns, contact emergency services immediately
Your feedback helps us improve and keep the platform safe for all users.
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