Report a Problem with Your Driver

Step 1: Open the Ride-Hailing App

1. Launch the App:

• Open the app.

Step 2: Go to Your Ride History

1. Access Past Rides:

• Navigate to the Ride History or Trips section in the app. This is typically found in the main menu or under your profile.

2. Select the Ride:

• Find and select the specific ride where the issue occurred.

Step 3: Report the Issue

1. Choose the Report Option:

• Most ride-hailing apps have a “Help” or “Support” section associated with each trip. Look for the option to “Report an Issue” or “Give Feedback” about the ride.

2. Select the Issue:

• You’ll see a list of common issues you can report, such as:

• Driver was rude or inappropriate

• Unsafe driving

• Vehicle cleanliness

• Driver took a longer route

• Driver made an unauthorized stop

• Driver failed to arrive

• Other problems (for reporting general concerns)

3. Describe the Problem:

• Provide a detailed description of the issue. Include important information such as what happened during the ride, where it occurred, and how it affected you.

4. Attach Supporting Documents (Optional):

• Some apps allow you to attach screenshots or photos if relevant (e.g., if there was damage to your belongings or an issue with the vehicle).

Step 4: Submit the Report

1. Submit the Complaint:

• Once you’ve filled out the report, submit it through the app. You may receive an automated response acknowledging your complaint.

2. Check for Follow-Up:

• The ride-hailing company will typically follow up via email or in-app notifications. They may offer compensation (e.g., a refund or ride credit) or address the issue directly with the driver.

• What Types of Issues Can You Report?

• Driver Behavior: Rude or inappropriate behavior, harassment, or discrimination.

• Safety Concerns: Dangerous driving, failure to follow traffic laws, or unsafe vehicle conditions.

• Poor Vehicle Condition: Dirty or unclean vehicles, bad smells, or broken seat belts.

• Route Problems: Unnecessary detours or intentionally extending the trip.

• Driver Actions: Canceling the trip after arriving or refusing service based on destination.

• Unauthorized Stops: Drivers making unrequested stops during the trip.