App Stuck on "Looking for Drivers"

If your booking screen stays on “Looking for Drivers” for a long time, it usually means the app is still trying to find an available driver nearby. 

Why this happens

• High demand – More riders than available drivers
• Low driver availability in your area
• Remote or hard-to-reach pickup location
• Poor internet or GPS connection

What you can do

1. Wait a bit longer

• In busy times, it may take longer to match with a driver
• Keep the app open while searching continues

2. Try booking again

• Cancel the request and tap “Book Again”
• Refreshing your request can sometimes improve matching

3. Adjust your pickup location

• Move your pin to a main road or accessible area
• Avoid narrow streets or restricted zones

4. Check your connection and GPS

• Ensure stable internet (Wi-Fi or mobile data)
• Turn on Location/GPS and set it to high accuracy

5. Try a different ride option

• If available, select another vehicle type
• Some options may have more drivers nearby

Tips to get matched faster

• Book from busy areas with more drivers
• Avoid peak hours if possible
• Be ready at your pickup point to avoid delays

Still no driver found?

If you’re unable to get matched after multiple attempts:

• Try again after a few minutes
• Contact Support if the issue seems unusual or persistent

Important reminders

• You are not charged while the app is still searching
• Matching depends on real-time supply and demand
• This issue is usually temporary

We’re continuously working to connect you with drivers as quickly as possible.