Incorrect Fare or Billing Discrepancy

If you believe you were charged the wrong amount for a ride, don’t worry—this can be reviewed and corrected. 

Why fares may differ

Your final fare may change from the initial estimate due to:

• Route changes (e.g., detours, traffic conditions)
• Additional stops added during the trip
• Waiting time charges
• Tolls, parking, or surcharges
• Surge pricing applied at the time of booking

What you can do

1. Review your trip details

• Go to Your Trips / Ride History
• Select the trip in question
• Check the fare breakdown and receipt

2. Compare with your booking details

• Review your pickup and drop-off locations
• Check if any changes were made during the ride
• Confirm if extra charges (e.g., tolls) were applied

How to report a fare issue

1. Open the app and go to Help / Support
2. Select the relevant trip
3. Tap “Fare Issue” or “Billing Concern”
4. Provide details such as:
   • What seems incorrect
   • Expected vs. charged amount
   • Screenshots or receipts (if available)

What happens next

• Your case will be reviewed by our support team
• Adjustments or refunds will be processed if an error is confirmed
• You may be contacted for additional details

Important reminders

• You always see an estimated fare before booking
• Final fares may vary based on actual trip conditions
• Always report issues promptly for faster resolution

We’re committed to transparent and accurate pricing for every ride.