What To Do If Something Goes Wrong During a Trip

Created by Okito Admin, Modified on Fri, 12 Jun at 4:47 PM by Okito Admin

We hope every trip goes smoothly, but here's what to do if it doesn't:

If you feel unsafe during a ride:

Ask the driver to stop at the nearest safe, public location (a mall, gas station, police station).
Use the Emergency SOS button in the app to alert your contact.
Call 911 if you are in immediate danger.
After the incident, report it to Okito immediately through Help Center > Submit a Ticket or our hotline.

If your driver is rude or unprofessional:

You don't have to tolerate it. After the trip, rate the driver and include a comment describing what happened.
You can also submit a formal complaint through the Help Center.

? All reports are taken seriously. Okito reviews complaints and takes appropriate action against partners who violate our standards.