Using the app for advanced booking of airport pickups and drop-offs

1. What is Advance Booking?

Advanced booking allows you to schedule a ride ahead of time, ensuring that a driver will be available when you need one, especially for airport pickups or drop-offs. This feature is particularly useful for early morning flights or during high-demand periods.

Key Benefits:

• Guaranteed Ride: Ensures you have a ride at the scheduled time, reducing the stress of last-minute arrangements.

• Punctuality: Ideal for catching flights on time or ensuring a driver is available upon your airport arrival.

• Flexibility: You can schedule pickups from home, hotels, or the airport itself.

2. How to Book an Airport Ride in Advance

Step-by-Step Process:

For Airport Drop-Offs:

1. Open the Okito App:

• Launch the app and make sure you’re logged in.

2. Set Your Pickup Location:

• Enter your home, hotel, or current location.

3. Enter the Airport as Your Destination:

• Type in the name of the airport you’ll be departing from.

4. Choose Ride Type and Schedule:

• Select the ride type (economy, premium, etc.) that fits your needs.

• Tap on the Schedule or Set Pickup Time option, usually found next to the "Request Ride" button.

• Select the date and time for your ride (e.g., 3 hours before your flight).

5. Confirm the Ride:

• Review the ride details, including the scheduled time, estimated fare, and other preferences.

• Tap Schedule Ride to confirm.

6. Receive Confirmation:

• You will receive a confirmation of your scheduled ride, and the app will send a reminder closer to the pickup time.

For Airport Pickups:

1. Open the App After Booking Your Flight:

• Once your travel details are confirmed, you can pre-schedule a pickup for when you land at the airport.

2. Set the Airport as Your Pickup Location:

• Select the correct airport and terminal where you'll arrive (this may be automatically detected by the app).

3. Enter Your Destination:

• Input your drop-off location (e.g., home, hotel, or another destination).

4. Select the Ride Type and Pickup Time:

• Choose a vehicle type based on your luggage and preference.

• Tap on Schedule to pick a date and time for the pickup. Consider the time it will take you to clear customs and collect your luggage.

• Adjust the pickup time based on your flight’s arrival time.

5. Confirm and Schedule the Ride:

• Review the ride details and tap Schedule Ride to finalize.

6. Flight Tracking (Optional):

• Some ride-hailing apps offer a flight tracking feature that automatically adjusts the pickup time if your flight is delayed. Make sure this feature is enabled for real-time adjustments.

3. Editing or Cancelling Your Scheduled Ride

If your travel plans change, you can easily edit or cancel your scheduled ride.

Steps to Edit or Cancel:

1. Open the RideNow App:

• Navigate to the Scheduled Rides section in the app.

2. Select the Ride You Want to Modify:

• Tap on the scheduled airport ride you wish to change.

3. Edit the Time or Destination:

• Update the time, destination, or ride type, and save your changes.

4. Cancel the Ride (If Needed):

• If your plans have changed entirely, tap Cancel Ride to remove the scheduled booking. Some services may charge a cancellation fee if the ride is canceled too close to the scheduled time.

4. Tips for Successful Advance Booking

• Allow Extra Time: When scheduling airport pickups, allow some buffer time for unexpected delays, like traffic or longer-than-expected check-in procedures.

• Luggage Considerations: If you have a lot of luggage or are traveling with a group, opt for a larger vehicle to ensure comfort and space.

• Flight Information: Keep your flight details handy. Some ride-hailing apps might request them to better manage your pickup or track any changes to your flight schedule.

• Driver Communication: Once your ride is confirmed, you can use the in-app chat to communicate with your driver, especially if there are any changes to your plans.

5. Benefits of Scheduling in Advance

a. Peace of Mind:  Scheduling your ride in advance ensures you don’t have to worry about availability or surge pricing during peak hours. You’ll know your ride is secured when you need it most.

b. Efficient Travel Planning: Booking helps you plan your trip efficiently, especially for business travelers or those catching early flights. You can focus on your travel without the last-minute hassle of finding a ride.

c. Lower Stress Upon Arrival:  Knowing that a driver will be waiting for you at the airport allows you to focus on your journey, rather than worrying about transportation after landing.