My Account Was Restricted — What Should I Do?

Account restrictions usually happen for one of these reasons:

• An important document has expired (license, registration, clearance)

• There's an unresolved complaint or violation on your account

• Your Top-Up Wallet has fallen below the minimum threshold

• You missed a required re-verification or update

Here's what to do:

1. Check your email and SMS for any notification from Okito explaining the restriction.

2. Log into the Partner App — restrictions and action items are often displayed on your home screen.

3. If it's a document issue, upload the updated documents immediately.

4. If it's a wallet issue, top up your Top-Up Wallet.

5. If you're unsure, contact Okito support through the Help Center or call our hotline.

? Restrictions are temporary in most cases. Address the issue promptly and your account will be restored.